Etiquette and Policies

When should I arrive?

If you are new to the TNHA spa, we ask that you fill out all required paperwork, which can be found on our website, before arriving for your appointment. New and returning clients both should arrive 15 minutes before their appointment start time. Please note that if you are late for your appointment, the treatment will still need to end on time as scheduled and no refund or discount will be applied.

What should I wear?
Do you have a shower available?

Wear comfortable clothing. When receiving a massage or Ayurvedic Treatment, you are unclothed with a sheet draped over you to maintain a sense of privacy.We recommend leaving the deeply hydrating oil on your skin and in your hair
for a few hours following the treatment, so it is best to wear clothing to your
appointment that you do not mind getting oily. If you need to shower, we do have a shower available for your use.

Can I eat before a treatment?

It is best to not eat within 2-3 hours of the start of your treatment time.

Should men shave before a facial?

It is best for men to shave the day before a facial to prevent skin sensitivity to exfoliation.

Can I tip on my credit card?

While cash tips are preferred, tipping on a credit card is also available.

What is your cancellation policy?

We have a 24 hour cancellation policy. If the appointment is cancelled within that window, the client will be charged 50% of the cost of the scheduled treatment. If we do not receive a cancellation call and the appointment is missed, the client will need to be charged 100% of the cost of the treatment.

Can I request a therapist?

Absolutely. If there is a therapist on staff that you enjoy working with, or if you have a strong preference towards a female or male therapist, please let us know.

If the client is under 18 years of age, a parent or legal guardian must be present at the initial intake.